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Terms and Conditions

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Terms and Conditions 2019-04-09T11:13:42+02:00

Article 1 – Identity of the seller

We are:
M1 distribution bvba
Lange Beeldekensstraat 294
2060 Antwerp
E-mail: [email protected]
Telephone Number: +32-488-85-85-85
Enterprise number: be546781872

Article 2 – Applicability & Conditions

2.1 Our terms and conditions apply to every offer from us as a web retailer to you as a consumer (any natural person who acquires or uses products or services placed on the market for exclusively non-professional purposes).

2.2 We normally only deliver in Belgium and the Netherlands.

2.3 You must be at least 18 years old to place an order. If you are not 18, we ask you to have the order placed by your parents or legal guardian. If we notice that an order has been placed by a minor, we can refuse this order.

2.4 Placing an order on the website applies as an explicit acceptance of our general terms and conditions of sale, which are always available on the website.

2.5 If you order online, we will also send you a copy of these terms and conditions together with the order confirmation or at the latest upon delivery in a format that you can save or print. We recommend that you always do this.

2.6 If, in addition to these general terms and conditions, additional special terms and conditions apply, the above also applies to those special terms and conditions. If our general terms and conditions conflict with those special terms and conditions, you as a consumer can always invoke the most advantageous text in your favor.

Article 3 – Our Offer and your order

3.1 If an offer only has a limited duration or is subject to certain conditions, we will explicitly state this in our offer.

3.2 We always describe as fully and accurately as possible what we sell to you and how the order process will proceed. The description is in any case sufficiently detailed to allow you to make a good assessment. If we use images, they are a true representation of the goods and / or services offered. However, mistakes are human and if we are clearly wrong, we are not obliged to deliver you.

3.3 Your order is complete and the agreement between us is final as soon as we confirm your order by e-mail and as soon as we have received the approval of the card issuer for your payment transaction with credit or debit cards. We accept Bancontact, Mister Cash, KBC / CBC online, ING home bank, Belfius Netbanking, Ideal, Giropay, Mastercard, Maestro, Vpay, Visa, Visa electron, Diners.

If the issuer of your card refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and / or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

3.4 To purchase a product, add the product to your shopping basket. You then enter your contact details and billing information. You then choose your delivery method: home address or collection point. In the final step you will receive an overview page, you accept our terms and conditions and you confirm your payment by pressing the order button with the caption “order with payment obligation”. If you have completed these steps, your purchase is final.

Article 4 – The price

4.1 During the period we mention in our offer, our prices do not change, except for price changes due to changes in VAT rates.

4.2 Our prices include all taxes, VAT, taxes and services. So you will never be faced with surprises. We can decide to charge the shipping costs in addition to the purchase price. In that case we always report this before you place your purchase.

Article 5 – Payment

5.1 We can only accept payment via the payment modules on our website.

5.2 To guarantee a secure online payment and the safety of your personal data, the transaction data is sent encrypted with SSL technology over the internet. You do not need any special software to pay with SSL. You can recognize a secure SSL connection by the “lock” in the bottom status bar of your browser.

Article 6 – Conformity

6.1 We guarantee that our goods conform to your order and meet the normal expectations that you may have, taking into account the specifications of the product. We naturally also guarantee that our goods comply with all existing laws at the time of your order.

Article 7 – Delivery and implementation

7.1 All goods and services are delivered to the address specified by you in your order.

7.2 When an item is in stock, it is offered to your delivery address in 1 to 4 business days. If an item is not in stock in the webshop, it will be offered to your delivery address in 3 to 6 working days.

7.3 If we cannot deliver on time, we will always notify you before the scheduled delivery time has expired. If we do not, you can cancel your order free of charge. In that case, we will refund you within 30 days after termination.

7.4 Our shipments are always at our risk. So you don’t have to worry about goods being lost in the mail. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for transportation.

7.5 If the goods delivered by us were damaged during transport, do not correspond to the items listed on the delivery note or do not correspond to the items you ordered, you must report this as quickly as possible and certainly within 14 days and the send items back to us within 14 calendar days of receipt. We cannot be held responsible for any consequential damage due to late delivery or non-delivery by the carrier who has appointed the company. Our liability in such cases is limited to the value of the items that are shown not to have been received by the customer.

Article 8 – Force majeure

8.1 In the event of force majeure we are not obliged to meet our obligations. In that case we can either suspend our obligations for the duration of the force majeure or terminate the agreement definitively.

8.2 Force majeure is any circumstance beyond our control and control that prevents the fulfillment of our obligations in whole or in part. This includes, among other things, strikes, fire, business disruptions, energy disruptions, disruptions in a (telecommunications) network or connection or used communication systems and / or the unavailability of our website at any time, non-delivery or late delivery of suppliers other third parties involved, …

Article 9 – Intellectual Property

9.1 Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights that belong to us or to our suppliers or other rightholders.

9.2 It is forbidden to use and / or make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc … without our prior written permission.

Article 10 – Complaints and disputes

10.1 We always hope that all our customers are 100% satisfied. If you do have complaints about our services, you can contact us via [email protected] We will do everything to handle your complaint within 7 days.

10.2 All agreements that we conclude with our customers, regardless of their place of residence, are exclusively governed by Belgian law and in disputes only the competent Belgian courts have jurisdiction. If, for reasons of international law, another law does apply, the interpretation of the current general terms and conditions will in the first place refer to the Belgian Market Practices and Consumer Protection Act.

Right of withdrawal

Can I always return my order?

If a product is not entirely as you expected, you can return it within 14 days in the original packaging and in new condition, without opening the packaging.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract via an unambiguous statement (eg in writing by post, fax or e-mail). You can use the “model withdrawal form” at the bottom of the page to return, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Send the item in a sufficiently stamped package, stating your details (name, telephone number and e-mail address) back to:

M1 distribution bvba
Middelmolenlaan 175 Antwerp 2100

If the items have been correctly returned, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us) immediately and in any case no later than 14 days after we have been informed of your decision to withdraw from the agreement. We will pay you back with the same payment method that you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such reimbursement.

Exception from the Right of withdrawal

Exception to the right of withdrawal Excluding the right of withdrawal is a consumer purchase that concerns the delivery of:

– products that spoil quickly or that have a limited shelf life;

Privacy policy en Cookies

This “Privacy Policy” regulates the processing of your personal data by the controller: M1 distribution with registered office Lange beeldekensstraat 294 Antwerp 2060 registered with the KBO with number 0546781872 (hereinafter: “Responsible party”, “We”.)
Read this Privacy Policy carefully, as it contains essential information about how your personal data is processed. By creating a customer account, you declare that you have taken note of this Privacy Policy and you also explicitly agree with it, as well as with the processing itself.

Article 1 – General

M1 distribution bvba complies with the “Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data”, as amended by the Act of 11 December 1998 as well as the “Act of 13 June 2005 on electronic communications”. The person responsible for processing your personal data

is m1 distribution bvba. A statement was made with the Commission for the Protection of Privacy regarding the processing of your personal data.

Article 2 – Personal data

2.1. Personal data that you provide to us on the registration form on the Website: Name, first name, street and house number, city, country, date of birth, password and contact details (e-mail, telephone, mobile, fax).

  1. 2. The Website also uses cookies that collect a number of personal data. For the provisions regarding the use of cookies, see article 9.

Article 3 – Purposes of the processing

3.1. General purposes: Your personal data is collected for: a summary of purposes “For example: to be able to deliver the services or products, order management, complaint handling, settlement of the competition, creating and managing an account on the Website.

3.2. Direct marketing: The personal data will not be used for direct marketing unless you have given additional explicit permission for this (“opt-in”). This permission can be withdrawn at any time, without justification and free of charge by sending an email to sales or using the “Contact us” section on the Website.

3.3. Transfer to third parties: The personal data will not be passed on to third parties unless you have given an additional explicit permission for this (“opt-in”), which permission can be withdrawn at any time, without justification and free of charge by sending an e-mail. to [email protected]

Article 4 – Duration of processing

The personal data is stored and processed by us for a period that is necessary in function of the purposes of the processing and in function of the contractual relationship between M1 distribution bvba and U.

Article 5 – Your rights

5.1. Right of access and access: You have the right to access your personal data for free, as well as the use We make of your personal data at any time.

5.2. Right of correction and removal: You are free to communicate your personal data to M1 distribution bvba or not. In addition, you always have the right to request us to correct, supplement or delete your personal data. You acknowledge that upon refusal of communication or request for the removal of personal data, certain services and products cannot be delivered.

5.3. Right to object: You also have a right to object to the processing of your personal data for serious and legitimate reasons. However, you cannot object to the processing of your personal data if this is necessary for the performance of the contractual obligations. In addition, you always have the right to object to the use of personal data for direct marketing purposes.

5.4. Exercise of your rights: You can exercise your rights by contacting us, either by e-mail to [email protected] or by mail to the company M1 distribution bvba Middelmolenlaan 175 Antwerp 2100

Article 6 – Security and confidentiality

6.1. We have developed security measures that are adapted on a technical and organizational level to prevent the destruction, loss, falsification, alteration, unauthorized access or accidental notification to third parties of personal data collected and any other unauthorized processing this information.

6.2. Under no circumstances can M1 DISTRIBUTION be held liable for any direct or indirect damage resulting from incorrect or unlawful use by third parties of the personal data.

6.3. You must comply with the security rules at all times, including by preventing any unauthorized access to your login and code. You are therefore solely responsible for the use that is made from the Website of Your computer, IP address and Your identification data, as well as for the confidentiality thereof.

Article 7 – Access by third parties

7.1. In order to be able to process your personal data, we provide access to your personal data to our employees. We guarantee a similar level of protection by making contractual obligations opposable to these employees who are similar to this Privacy Policy.

Article 8 – Privacy Commission declaration

For this processing of personal data, a declaration was made to the Commission for the Protection of Privacy. You can always contact this Commission at the following addresses:

Commission for the Protection of Privacy

Drukpersstraat 35
1000 Brussels
+32 (0) 2 274 48 00
+32 (0) 2 274 48 35
[email protected]

Article 9 – Cookies

9.1. A “cookie” is a small file transmitted by the server of M1 distribution bvba and placed on the hard disk of your computer. The information stored on these cookies can only be read by us and only during the duration of the visit to the Website.

9.2. The Website only uses the following cookies: Language cookie: the language you speak Live chat cookie: a cookie used for live chat.

9.3. You can refuse the installation of these cookies by switching them off. Disabling cookies may mean that you cannot use certain functionalities of the Website.

9.4. Certain data can also be collected without being stored in cookies. They can only be read by m1 distribution bvba and only during your visit to our Website